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Policies

Respecting Your Time and Ours

At Simple Wellness Massage, we recognize that time is one of our most valuable resources—for both our clients and our team. When you book an appointment with us, you’re reserving not only a massage session, but also a dedicated time slot and treatment space.

To ensure fairness and efficiency, we kindly ask that you review and respect the following policies:

Cancellation & Rescheduling Policy

  • A minimum of 24 hours’ notice is required to cancel or reschedule an appointment without penalty.

  • Cancellations made with less than 24 hours’ notice will be charged 100% of the service fee.

Missed Appointments & Late Arrivals

  • No-shows or missed appointments will be charged the full service fee.

  • If you arrive late, your session may be shortened to honor our schedule for other clients. The full fee for the original time reserved will still apply. If availability allows, we’ll do our best to accommodate the full session.

Payment Details

  • Payment for missed, canceled, or rescheduled appointments is due on the day of the scheduled appointment.

  • Invoices will be sent to the email address on file, or you can pay directly via our website or by calling our office.

  • Gift certificates will be automatically redeemed for the full amount of the missed service.

Mutual Courtesy

Just as we ask this consideration from you, we also commit to providing at least 24 hours’ notice should one of our therapists need to cancel or reschedule your appointment.

If you’re unsure about your ability to attend an appointment, please reach out to us as soon as possible. We’re happy to explore alternative options that may help avoid cancellation fees.

Ask About Appointment Insurance

We offer appointment insurance for added peace of mind. Please inquire for more details.

Zero Tolerance Policy

At Simple Wellness Massage, we are committed to maintaining a safe, respectful, and professional environment for both our clients and staff.

We have a strict zero tolerance policy for any inappropriate behavior, including but not limited to:

  • Sexual remarks or requests

  • Innuendos or suggestive comments

  • Inappropriate jokes, gestures, or advances

Any violation of this policy will result in the immediate termination of the session, and full payment will still be required. Additionally, local authorities will be contacted if necessary.

Thank you for helping us uphold a safe and respectful space for healing and wellness.

  • Health & Safety Guidelines

    At Simple Wellness Massage, your health and safety—as well as that of our team—remain a top priority. We follow all current guidelines set by the local health department regarding COVID-19 and other infectious illnesses.

    To help maintain a safe and welcoming environment, we kindly ask that you observe the following:

    • Face coverings are strongly encouraged for anyone feeling unwell.

    • Please wash your hands or use the provided hand sanitizer upon arrival.

    • If you are feeling ill, have a temperature of 100.4°F or higher, or have recently been exposed to someone with a confirmed case of COVID-19, please contact us to reschedule your appointment.

    Arrival & Tardiness Policy

    • Please plan to arrive no more than 10 minutes early for your appointment.

    • Sessions will begin and end at the scheduled time, regardless of late arrival, in order to respect the time of all clients and therapists.

    Thank you for helping us maintain a safe, respectful, and comfortable space for everyone.

We’d like to remind you that our gift certificates never expire. However, after 12 months of inactivity, they will enter a dormant status. Once dormant, a maintenance fee of $2 per month will be deducted from the balance.

For example, if a $200 gift certificate was purchased in 2022 and remained unused for 12 months, the current value would be approximately $176.

We make every effort to inform purchasers of this policy at the time of purchase, and a reminder is also printed at the bottom of each gift certificate for your convenience.