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FAQs

Preparing for Your Massage at Simple Wellness Massage

We want you to have the most comfortable and effective experience possible. Please take a moment to review these important guidelines before your appointment:


1. Complete Your Intake Forms

If you’re new to Simple Wellness, please complete the health history form included in your confirmation email. This helps your therapist better understand your needs and tailor the session accordingly.
For returning clients, please review and update your form as necessary before each visit. A link will be included in your appointment reminder email.


2. Arrive a Few Minutes Early

Please plan to arrive 10 minutes early to allow time to discuss your health history, session goals, and any recent changes in your condition. If you’re feeling unwell, it’s best to reschedule—your health and safety are our priority.


3. The Massage Table & What to Expect

Your therapist will explain how to prepare for your session and how to position yourself on the table. You’ll be invited to undress to your comfort level. Massage is generally most effective with direct contact to the skin, and clients typically choose to either undress fully or leave on their underwear.

If you have concerns about undressing, please communicate this with your therapist—there are effective massage techniques that can be performed through clothing. Your comfort is our top priority.


4. Communication is Key

Our therapists are trained to ensure your privacy and comfort through proper draping, only uncovering the area being worked on. During your session, your therapist will check in with you about pressure, temperature, and comfort.

If something doesn’t feel right—whether it’s too much pressure, discomfort, or even room temperature—please speak up. Clear communication removes uncertainty, reduces stress, and ensures the most beneficial and enjoyable experience. You know your body best, and we’re here to listen.


5. After Your Massage

Massage therapy offers the greatest benefits when it’s received regularly. At the end of your session, your therapist may offer recommendations for ongoing care, such as:

  • Frequency of future sessions

  • Stretches for specific muscle groups

  • Body awareness or movement exercises

Massage supports improved ease, range, and quality of motion, and maintaining a consistent schedule is key. We encourage you to book your next appointment before leaving to stay on track with your wellness goals.


If you have any questions or concerns before your visit, don’t hesitate to reach out. We look forward to supporting your journey to better health and relaxation!

How to Choose a Massage Therapist

Choosing the right massage therapist is essential to getting the most benefit out of your massage experience. You want someone who is not only skilled and well-trained, but also someone you feel comfortable with—regardless of the type of therapy being applied.

Here are a few helpful tips to guide you in finding the best therapist for your needs:


1. Know What You’re Looking For

Start by identifying the type of massage you need. Are you seeking stress relief, pain management, improved mobility, or injury recovery? Knowing your goals will help you select a therapist whose skills and specialties align with your needs.


2. Consider Training and Experience

Massage therapy is both a science and an art. As with any form of healing, a therapist’s education, training, and natural ability all play important roles. Look for someone who is formally trained, licensed, and experienced in the techniques you’re seeking.

In Nebraska, for example, massage therapists must be licensed by the state. You can—and should—verify their credentials.


3. Research Their Background

Find out how long the therapist has been practicing and what specific training they’ve received. At Simple Wellness Massage, you can learn more about our therapists’ qualifications and specialties right on our website https://simplewellnessmassage.com/welcome/our-therapists/.


4. Ask for Recommendations

Word of mouth can be incredibly helpful. Ask friends, family, or your healthcare provider if they can recommend a therapist. Be sure to inquire about what they appreciated most about the therapist—and whether that therapist might be a good fit for your specific needs.


5. Look for Professional Affiliations

Some massage therapists are affiliated with medical offices, chiropractors, or wellness clinics. These connections often reflect a high standard of care and professionalism.


6. Assess Their Environment and Demeanor

Is the massage setting clean, quiet, and professional? Does the therapist listen to your concerns and communicate respectfully? Feeling safe and at ease with your therapist is essential. A good practitioner should inspire confidence and create a space where you feel comfortable expressing your needs.


7. Be Cautious of Bold Claims

Massage therapy can be incredibly beneficial, but it’s not a cure-all. A reputable massage therapist will not claim to “cure” medical conditions or offer diagnoses. Their focus should be on supporting your overall wellness and encouraging the body’s natural healing processes.


 

How Often Should You Receive Massage Therapy?

The ideal frequency of massage therapy depends on several personal factors, including your level of stress, physical activity, lifestyle, and specific wellness goals. Much like exercise, massage is most effective when incorporated as a regular part of your self-care routine.

While a single massage session can provide immediate relief and relaxation, the true benefits of massage therapy are cumulative. Ongoing, consistent sessions can significantly enhance physical performance, aid in recovery, reduce chronic tension, and support emotional well-being.

For example, if your goal is to manage pain or discomfort, waiting until symptoms become severe before scheduling another appointment may limit the overall effectiveness of your treatment. Regular visits help maintain the progress you’ve made, support the body’s natural healing process, and reduce the likelihood of recurring issues.

Massage therapy not only improves the function and comfort of your soft tissues—it also plays a powerful role in managing stress. Since stress is often a contributing factor to both physical and emotional discomfort, addressing it proactively can have far-reaching benefits for your overall health.

A helpful way to think about your massage goals is:
“Results show up when you do.”

Let us help you create a consistent schedule that works best for your lifestyle and long-term well-being.

 

What to Expect Before Your Massage Session

After your initial consultation, your massage therapist will guide you to the treatment room and provide clear instructions on how to position yourself on the massage table. Your comfort is our priority, and we encourage open communication to ensure you feel at ease throughout your experience.

Clothing Choices
Removing clothing prior to treatment is not required. The decision to undress—fully or partially—is entirely up to you and can be discussed with your therapist to determine the most appropriate approach for your session. If you choose to remain clothed, we recommend wearing loose, comfortable clothing. For certain therapies, your therapist may request that you bring a pair of shorts and a loose-fitting t-shirt to your session.

Professional Draping
You will always be appropriately draped with a sheet and warm blanket, ensuring your privacy and comfort. Only the area being worked on will be uncovered at any time.

While direct skin contact can allow for more effective manipulation of soft tissues, your therapist can adapt techniques to suit your preferences. If you have any questions or concerns, please don’t hesitate to share them with your therapist before the session begins. Our goal is to create a safe, respectful, and supportive environment where you can fully relax and receive the best care possible.

Cancellation & Rescheduling Policy

Respecting Your Time and Ours

At Simple Wellness Massage, we recognize that time is one of our most valuable resources—for both our clients and our team. When you book an appointment with us, you’re reserving not only a massage session, but also a dedicated time slot and treatment space.

To ensure fairness and efficiency, we kindly ask that you review and respect the following policies:

Cancellation & Rescheduling Policy

  • A minimum of 24 hours’ notice is required to cancel or reschedule an appointment without penalty.

  • Cancellations made with less than 24 hours’ notice will be charged 100% of the service fee.

Missed Appointments & Late Arrivals

  • No-shows or missed appointments will be charged the full service fee.

  • If you arrive late, your session may be shortened to honor our schedule for other clients. The full fee for the original time reserved will still apply. If availability allows, we’ll do our best to accommodate the full session.

Payment Details

  • Payment for missed, canceled, or rescheduled appointments is due on the day of the scheduled appointment.

  • Invoices will be sent to the email address on file, or you can pay directly via our website or by calling our office.

  • Gift certificates will be automatically redeemed for the full amount of the missed service.

Mutual Courtesy Policy

At Simple Wellness Massage, we value your time and strive to maintain a respectful and professional environment for everyone. Just as we ask our clients to provide at least 24 hours’ notice when canceling or rescheduling an appointment, we are equally committed to offering you the same courtesy.

In the event that one of our therapists needs to cancel or reschedule your appointment, we will provide at least 24 hours’ notice whenever possible. If unforeseen circumstances prevent us from doing so, we will make every effort to keep your scheduled time by offering an appointment with another available therapist.  If not, SWM will refund/compensate your appointment.

Your comfort and satisfaction are important to us, and we appreciate your understanding and flexibility.

If you’re unsure about your ability to attend an appointment, please reach out to us as soon as possible. We’re happy to explore alternative options that may help avoid cancellation fees.

Ask About Appointment Insurance

We offer appointment insurance for added peace of mind. Please inquire for more details.

  1. Online is very easy, very convenient Schedule Now
  2. By E-mail – Send us a message with your name and when you would like to schedule. Email us your request to  info@simplewellnessmassage.com
  3. By phone, Talk to us directly or leave a message with a time or day that works best for you so we can be better prepared if we need to call you back. 402-780-1707
  4. Standing appointments. Set up a recurring appointment with Simple Wellness Massage at your next appointment.

Tips for making an appointment Online

  • If you do not receive a confirmation e-mail, your appointment process was not completed and you will not have an appointment! This can happen if you are using unstable WIFI or issues with our server. This is rare when this happens but ff you are unsure about your appointment, please contact us.
  • Same day appointments are available by phone or text message. The online system allows you to make an appointment up to 3 hours in advance, if you are looking for a last minute appointment please call our office.
  • In case you need to change your appointment, you can make changes in the system or give us a call and we would be happy to assist you.

If you have any questions feel free to call! 402-780-1707